Tots Town Terms and Conditions of Play

  1. The Tots-Town experience involves both adult and child; so we expect all children attending Tots Town to be supervised by a responsible adult/guardian who stays within the building at all times. Unaccompanied adults (adults with no children in their party) are not permitted.
  2. Tickets are non-refundable. However, if you wish to change a booked session, we will do everything possible to assist you provided you call or email us 24 hrs before your session. If your child is ill on the day of visiting, then Tots Town must be informed by telephone by 9am  (leave message on answerphone) – we will rebook your child on a new session.
  3. Each play session is 75 minutes long, once your session has finished please leave the play area so it can be set up for the next time slot.
  4. We tidy and clean the town just before you arrive – this means the doors won’t open until 5 minutes before your session. Don’t worry – our free car park is right next to the building.
  5. Tots Town role playing area has a large number of props, with a number of them being  small so all children under 3 must be supervised by parents/carers at all times.
  6. We love to keep the town clean for you, help us keep it clean by removing shoes before entering the role play areas. Don’t forget to wear/bring socks or tights! If needed, socks can be purchased from reception.
  7. Keep food and drinks to the seating area. It keeps equipment clean and kids safe.
  8. We want everyone (even grown ups) to have a great time. Please be polite to others – take turns and where possible, return all props, and hang up costumes as you go in order to enhance everyone’s role play experience.
  9. Entry to the building is controlled but for your own piece of mind, please keep valuables with you. We cannot be held liable for any loss or damage to personal property during your visit.
  10. Tots Town is really safe but kids will be kids and accidents might still happen. We train our staff really well to handle these events – let them know if there is an incident so they can fix things quickly and minimise the potential of re-occurrence. These may be logged as part of on-going safety audits.
  11. We love dogs but only Assistance Dogs are permitted at Tots Town.
  12. During booking, we collect personal data from you via a contact form; this allows us to handle your booking effectively. We only gather data that you submit voluntarily or which is necessary for the booking process to work effectively (such as your computers IP address); we may from time to time use this data to advise you of Tots Town events. We will never sell your data on. We will retain and process your data after your visit.  Full details can be found in our Privacy Policy.
  13. You are welcome to take photographs of your children for your personal use. Use of photographs for commercial purposes is prohibited; a license must first be obtained from Tots Town Limited. If you use any images for commercial purposes without our agreement you agree to pay a license fee that will be decided by Tots Town Ltd.