Tots Town – Coronavirus COVID-19

Update 16 March 6pm

Following government guidelines issued this evening, and in the interests of our customers and community, we will be closing public play sessions from Wednesday 17th March. Everyone who was booked for public play sessions have already been contacted. If you have a party booked, then we will be in contact shortly to discuss options.

We have always wanted Tots Town to be the dream play room that families feel as comfortable being in as if it was their own home. The next few weeks are going to be challenging for all the community. Our goal is to be open for you as soon as it is the right thing to do, and not earlier. You can still book birthday parties, gift vouchers and play passes for later in the year as a sign of support.

Play and Annual passes and gift vouchers, will be automatically extended for the duration of the closure. We look forward to seeing you again…. soon!


Update 13 March:

Play Session Tickets

Tickets are non-refundable, but we have temporarily relaxed the 24 hr cancellation policy:

  • Tell us before 9am by email to Norwich (at) tots-town.co.uk and you will be given a rebooking code to visit us in the future.
  • If Tots Town is closed due to government restrictions, tickets will be refunded automatically.

Parties

  • If Tots Town is closed due to government restrictions, or if we were to close and cancel the booking through our own choice, we will offer you the option of a refund or a move to another date.
  • If we are open to the public and you choose to cancel, then the deposit would not be refunded. If you cancel with more than 2 weeks notice, we will keep the deposit and return all other payments.
  • If we are open, and you wish to move your party to a new date, we will consider on a case by case basis.

Play/Annual Passes

If Tots Town is closed due to government restrictions, or if we close for our own choice, Play and Annual passes will be automatically extended for the duration of the closure.

How can you help?

We have always prided ourselves on having a spotlessly clean venue, and keeping the numbers of people in the venue low. We receive daily updates from the UK government with advice for businesses and follow their recommendations for cleaning and disinfection in addition to the already well proven cleaning routine. You can help with the following:

  • Please don’t attend if ill. Let us know by 9am to cancel your booking.
  • Please turn up for your play session at the start time, not earlier. We will be cleaning/disinfecting (as always) to a very high standard between sessions and doors will remain locked until the start time.
  • Use hand sanitizer, next to the reception desk, when you arrive.
  • Pay using contactless methods and don’t bring your own reusable coffee cup.

Should you prefer to play in a non-public play session we can offer exclusive hire to families and small groups; please email play@tots-town.co.uk for further information.